Q:The videos won't play corretly
A:This could be caused by an old or an absent version of Flash. Please ensure you have the latest version of Flash for your browser. Please click here to download it.

If the videos are stuttering or "buffering" too frequently there may be an issue with your internet connection. If you are still having trouble please contact us.
Q:I cannot log in or I am logged out when i visit another page on the site.
A:You do not have "cookies" enabled in your internet browser. If cookies are not turned on, please follow the instructions here - in order to turn them on, and then try to sign in again.
«Back to main support page