Support

Website problems

Q:I cannot log in. It keeps asking for my password over and over.
A:This could be due to :

1. Your password is incorrect. We cannot remind you what your password should be, but if you wish to get a new password to try, simply click on the "Forgotten Password" link on the sign in page and try the new password you receive.

However it is more likely that :

2. You do not have "cookies" enabled in your internet browser. If cookies are not turned on, please follow the instructions here - http://www.google.com/cookies.html in order to turn them on, and then try to sign in again.
Q:I have forgotten my password
A:To obtain a new password, simply click here (or on the link to "sign in" at the top of this page. Below the email address and password boxes, click on the blue link "Forgotten your password? Click here").

Enter the email address you registered with and click on "go". You will be emailed a new password which you may change to something more memorable after logging by clicking on "change password" button on the front page.
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